Terms and Conditions.

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  • Terms and conditions.

    • Turnaround is currently 5-6 weeks, you are accepting this upon ordering.  Delays can happen for many reasons, if this does happen you will be contacted and advised. Dates given are estimates only.

    • You are accepting full responsibility for posting your inclusion kit back to us safely and accept that should they go missing in transit, steffanie marie sentiments is not liable.

    • You have 24hrs to change your mind. After this period we are not obliged to cancel/exhange/refund your order.

    • You are provided with 12 months warranty for your inclusion stone only. We do not repair items you have damaged. However if we suspect aftercare has not been followed and the damage to your stone has been caused by yourself we reserve the right to void your warranty and refuse free service. In which case a fee will be discussed.

    • You are responsible for the return postage costs. 

    • If inclusion kits are not sent back to us within 6 weeks we reserve the right to refuse refunds.

    • Aftercare must be followed per our instructions. Aftercare leaflets are sent out to you and can also be found on our website. 

    • Orders can only be sent to the address provided on the order. 

    • One off special offer pieces receive 12 months warranty on the inclusion stone. However if damage has been caused to the setting they are non replaceable. You are accepting this upon ordering a special offer discounted piece.